RETURN POLICY
Last updatedThank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
If you would like to return an eligible Product, please contact us within 14 days of delivery by emailing support@authenticmade.me.
To help us process your request efficiently, please include:
- your full name;
- your order number;
- the Product(s) you wish to return;
- the reason for your return; and
- photographs where the return relates to damage, a defect or an incorrect item.
Once your request has been reviewed, we will provide return instructions, including the appropriate return address and any courier requirements.
Please do not send Products back before receiving return authorisation from Authentic Made.
REFUNDS
Once your returned Product has been received and inspected, we will notify you of the outcome of your return request. Please allow at least seven (7) days from the receipt of your item to process the refund. We will notify you by email when your refund has been processed.
Where a refund is approved, it will be issued to the original payment method used to place the Order.
Please note that:
- original shipping charges are generally non-refundable unless required by applicable law or where the return results from our error;
- customs duties, taxes and government charges paid directly to third parties are generally not refundable by Authentic Made;
- the time taken for a refund to appear may vary depending on your payment provider or financial institution.
If your return does not satisfy the eligibility requirements set out in this Policy, we may decline the refund and return the Product to you at your expense.
EXCEPTIONS
The following items cannot be returned or exchanged:
Items that have been worn, washed, altered or damaged after delivery. Items returned without their original tags, packaging or accessories. Items returned outside the applicable return window. Items that are not in their original saleable condition.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- Sale items are FINAL SALE and cannot be returned.
Unless an item is faulty, damaged, incorrectly supplied or otherwise required by applicable law, customers are responsible for the cost of returning items to Authentic Made. We recommend using a tracked shipping service, as we cannot guarantee receipt of items returned without tracking. All returned items are inspected upon receipt. If a returned item does not meet the conditions set out in this Return Policy, including where it has been worn, washed, damaged or returned without its original tags, packaging or accessories, we reserve the right to refuse the return or exchange and return the item to you. Where an item was purchased as a gift, any approved refund will be issued to the original purchaser using the original method of payment unless otherwise agreed. Nothing in this Return Policy limits or excludes any statutory rights that cannot be excluded under applicable consumer protection laws. Exchanges are subject to product availability. Due to the limited nature of our collections, we cannot guarantee that the requested size or item will remain available. Where an exchange cannot be fulfilled, an eligible refund will be issued in accordance with this Policy.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
